FAQ

Delivery

When will my order be dispatched?

Orders will be dispatched within 2-4 working days, depending on how busy we are OR on the date specified at the time of ordering. Please bear that in mind when ordering, everything is freshly baked to order at Free From Brownie Bakes. 

How much delivery cost?

Our delivery service is with Royal Mail. At the checkout you can choose to send your brownies via First Class which normally arrives in 2-3 business days or you can upgrade to First Class Tracked 24 which normally arrives the next working day and is fully tracked,  

When will I receive my order? Why have I not received my order yet?

Orders sent out via Standard First Class with Royal Mail, usually arrive the next day working day. Their standard delivery aim is 2-4 working days after dispatch. Once your order has left us, it is completely out of our control and we are not liable for any orders that may get lost or damaged.

Orders that are sent out via First Class Tracked 24 will arrive as soon as possible with the aim of next working day after dispatch. You will receive a tracking number once your order has been dispatched from us.

Once we have posted your order, it is out of our hands and with the courier, current delays are possible due to COVID-19 so please bear this in mind when placing an order.

Any issues with missed deliveries should be raised with Royal Mail directly. Unfortunately: these matters are out of our control and have to be resolved as you would any other delivery from a high street retailer.

Where do you deliver to?

We deliver all over the UK.

Collection

As I'm local to Hook, can I collect my order direct from you?

Yes you can collect your order for FREE. We are based in Hook, Hampshire and collection details will be given once your order has been received.

If I am collecting, how can I order without paying for postage?

Just choose collect in person at the checkout when placing your order & you will not be charged for postage.

How do I arrange a collection date?

When placing your order, please leave a note at the end of your order with what day you would like to collect your order on. Please bear in mind we generally need 2 days notice for orders. If you have an urgent special request please message us via our contact us page.

What our your opening hours for Collection?

Our current opening hours for collection are;

Monday to Friday 9am - 7pm  Saturday 10am - 2pm   Sunday CLOSED

Brownie Instructions

How long will my Brownies keep for?

We use only the finest ingredients, our Brownies will stay fresh for 2 weeks if transferred to an air tight container and stored at room temperature.

Can you freeze the brownies?

Yes they can be frozen for up to 3 months, we recommend individually wrapping your brownies first. Simply take them out of the freezer and leave to defrost at room temperature.

Are our Brownies suitable for Vegetarians?

Yes absolutely.

Are any of our products suitable for Vegans?

Yes we offer our brownies in a Vegan range, which you can see in our shop. 

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